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Consular Gateway
A consular service a person can complete once, correctly
A consular service a person can complete once, correctly
01 / 05
The problem
Consular processes fail on the second attempt: applicants travel, queue, and are turned away for a document nobody told them about.
What it does
- Eligibility first
- The service says what is needed before an appointment is offered.
- One case, one thread
- Documents, appointments and correspondence stay attached to the case.
- Status without phoning
- Applicants can see where the case actually is.
Decisions worth explaining
- Designed against refusal reasons
- The flow is built backwards from why applications get rejected.
- Offline is normal
- Steps degrade to a printable checklist for applicants without reliable access.
Where it got to
Service map and interface prototype. Not commissioned and not built.
- This is unsolicited concept work.
- No institution has reviewed or endorsed it.